Frequently Asked Questions

Find answers about SHIPLY packaging supplies, ordering, delivery, payments, bulk purchasing, and product selection. If you need help with a larger or recurring business order, contact sales.

About SHIPLY

What is SHIPLY?

SHIPLY is a shipping and packaging materials brand for Philippine businesses. The product range supports everyday packing, sealing, protecting, labeling, storage, and dispatch workflows.

Who is SHIPLY for?

SHIPLY is built for e-commerce sellers, 3PLs, warehouses, manufacturers, retailers, distributors, procurement teams, and businesses that ship or pack products regularly.

Is SHIPLY a courier or delivery company?

No. SHIPLY makes and distributes packaging and shipping supplies. It is not a courier, freight forwarder, or parcel delivery carrier.

Products and Categories

What packaging supplies does SHIPLY sell?

SHIPLY's current product categories include bubble wrap, packaging tape, courier pouches, stretch film, and thermal supplies.

Do you sell packaging supplies for online sellers?

Yes. SHIPLY carries supplies commonly used by online sellers, including courier pouches, bubble wrap, packaging tape, thermal labels, and other materials used for packing marketplace and direct-to-customer orders. See Packaging Supplies for Ecommerce Sellers.

Do you include an official BIR VAT Invoice with every order?

Yes. SHIPLY is VAT registered and provides a BIR VAT Invoice with every purchase and a delivery receipt. 

Do you sell Shopee and Lazada packaging supplies?

SHIPLY carries packaging materials that can support marketplace seller workflows, including pouches, tape, labels, and protective packaging. For planning help, read the Shopee packaging guide and Lazada packaging guide.

Do you sell shipping boxes or custom boxes?

Shipping boxes and custom boxes should be confirmed with the SHIPLY team before planning an order. Product availability, specifications, quantities, and lead times may depend on the current offer.

How do I choose the right packaging product?

Start with the product's use: sealing, cushioning, wrapping, labeling, or packing. You can also use SHIPLY buying guides for bubble wrap, packaging tape, courier pouches, stretch film, and thermal labels.

Ordering and Bulk Purchasing

Can I order online?

Yes. You can browse available products through the SHIPLY online store and order directly when the product, quantity, and checkout options fit your needs.

Can businesses request bulk pricing?

Yes. For larger or recurring needs, contact SHIPLY with the product category, size or specification, quantity, delivery area, and reorder frequency. See Wholesale Packaging Supplies for business purchasing information.

What information should I prepare for a bulk quote?

Prepare the product categories you need, preferred sizes or specifications, estimated quantity, delivery area, expected reorder frequency, and any invoice, payment, or procurement requirements.

Can I order different product categories together?

Yes, depending on current availability. Many business buyers order a mix of pouches, tape, labels, bubble wrap, stretch film, and other recurring packing materials.

Do you support recurring supply needs?

SHIPLY can help businesses plan recurring packaging supply needs. For planning help, read How to Plan Monthly Packaging Supply Reorders in the Philippines or use the Packaging Inventory Checklist.

Delivery and Availability

Where does SHIPLY deliver?

Delivery options and rates depend on the order, product availability, and delivery location. Check Delivery Areas or contact SHIPLY to confirm current options for your order.

Can SHIPLY deliver outside Metro Manila?

SHIPLY may support shipping requests outside Metro Manila depending on the order and destination. Confirm current delivery terms, rates, and availability before placing a business order.

Can I get same-day delivery?

Do not assume same-day delivery is available for every order. Delivery timing depends on current stock, cutoff, order details, and service area. Contact SHIPLY to confirm current options.

How do I check if an item is available?

Check the product page for current online availability or contact SHIPLY for larger quantities, mixed-category orders, or recurring purchasing needs.

Payments and Credit Terms

What payment options are available?

Available payment options may depend on the order and checkout flow. For business orders, contact SHIPLY if you need invoice, payment, or procurement support before ordering.

Does SHIPLY offer credit terms?

SHIPLY has a 30-day credit terms application path. Approval, eligibility, and terms should be confirmed through the official application process.

Business Buyers

Do you sell to 3PLs and fulfillment centers?

Yes. SHIPLY supports packaging supply needs for 3PLs, fulfillment centers, and logistics teams. See Packaging Supplies for 3PLs.

Do you sell to warehouses?

Yes. SHIPLY supports warehouse supply needs for packing, storage, labeling, staging, and dispatch. See Warehouse Packaging Supplies.

Do you sell to manufacturers?

Yes. SHIPLY can support manufacturers that need recurring supplies for packing, sealing, protecting, labeling, and preparing finished goods. See Packaging Supplies for Manufacturers in the Philippines.

Can SHIPLY help procurement teams compare suppliers?

Yes. SHIPLY provides practical product information and business purchasing support. You can also use the supplier comparison guide and packaging supplier checklist.

Support

How can I contact SHIPLY?

Use the Contact Sales page if you need help choosing products, confirming availability, asking about a larger order, or discussing recurring supply needs.

What should I do if I am not sure what to buy?

Start with the relevant product category or buying guide. If you still need help, contact SHIPLY with the item you are packing, your preferred size or quantity, and how often you expect to reorder.

Need help with a business order?

For bulk, recurring, or mixed-category packaging supply needs, contact sales with your product list, quantities, delivery area, and timing requirements.